1. Does this Privacy Notice apply to you?
This Privacy Notice applies to you if you are a customer of ZAISIM (PTY) LTD, a recipient of goods
delivered by ZAISIM (PTY) LTD, a supplier of ZAISIM (PTY) LTD, or if you contact ZAISIM (PTY) LTD, for
instance, by visiting our websites such as www.zaisimlogistics.co.za including any (sub) pages and mobile
apps (hereafter “Websites”), using social media or if you receive emails from ZAISIM (PTY) LTD.
Our Websites are for a general audience and not aimed at children. In principle, we do not collect
Personal Data from children under age 16. If you are under the age of 16 and you want to use our
services, please rely on a parent or guardian to assist you. If a child under the age of 16 may have
disclosed Personal Data to us, the parent or guardian can contact us at dataprivacy@zasimlogistics.co.za
or dataprivacy@zaisimlogistics.co.za and we will remove Personal Data if required.
2. What Personal Data does ZAISIM (PTY) LTD collect?
In the course of its business activities and providing the services, ZAISIM (PTY) LTD will need to
process Personal Data. Without your Personal Data, we will not be able to provide you with the
requested services. As a rule, the Personal Data that you provide directly or indirectly to ZAISIM (PTY)
LTD when using our services and visiting our Websites are:
• Contact information. This will include your name, address, e-mail address and phone number;
• Financial information. This will include your bank account number, payment status, and invoices;
• Identification information. This will include your driver’s license number. If you do not have a driver’s
• Identification information. This will include your driver’s license number. If you do not have a driver’s
license, another identification method will be used that ensures us that we can identify you, but is the
least privacy invasive as possible;
• Account information. This will include log-in details, including your email address and other
information provided through your account;
• Information related to shipment and services. This will include shipment tracking number, shipment
routing information, location data, status of a shipment, delivery location, packaging type, number of
pieces, weight, picture of the cargo, and customs information;
• User and preference information. This will include – as applicable – shipping amounts, complaints,
history of purchases and related commercial activities, communication, survey information, and
shopping preferences.
• Automatically generated information. This will include IP address, unique device or user ID, system and
browser type, date and time stamps, referring website address, content and pages you accessed on our
Websites or mobile apps, dates, times and locations actions take place, websites you visit
(if you connect to our in-store wireless services), click-stream information and device location if you
turn on the feature in the mobile app)
3. Does FedEx use cookies?
Yes, ZAISIM (PTY) LTD uses cookies and similar technologies on its Websites. Through these cookies,
ZAISIM (PTY) LTD automatically obtains Personal Data as listed above when you visit our Websites. To
learn more about the cookies and similar technologies, please consult our cookie notice.
4. Why does ZAISIM (PTY) LTD process Personal Data?
Personal Data shall be collected, used, stored or otherwise processed when necessary within the
framework of responsible, efficient and effective business management of ZAISIM (PTY) LTD. ZAISIM
(PTY) LTD processes Personal Data based on applicable legal ground(s). The legal ground is often
intrinsically linked to the business purpose. This means, for example, that the performance of an
agreement can be both a legal ground and a business purpose for ZAISIM (PTY) LTD. Therefore, we will
first clarify the legal ground(s) on which ZAISIM (PTY) LTD processes your Personal Data and,
subsequently, the business purpose(s) that we use your Personal Data for;
Legal Grounds
In general, ZAISIM (PTY) LTD processes your Personal Data based on one of the following legal
grounds: • The processing is necessary to perform an agreement between you and ZAISIM (PTY) LTD,
. The processing is necessary for us to comply with our legal obligations,
• The processing is necessary to protect your vital interests or of other individuals,
• The processing is necessary for the legitimate interests of ZAISIM (PTY) LTD, except where such
interests are overridden by your interests or fundamental rights and freedoms,
• Where appropriate and required, we will ask for your consent. Business Purposes ZAISIM (PTY) LTD
shall only collect, use or otherwise process Personal Data if the processing falls within the scope of one
(or more) of the legitimate business purposes listed below:
1. Product development, research and improvement of ZAISIM (PTY) LTD products and/or services.
ZAISIM (PTY) LTD processes Personal Data as necessary for the development and improvement of
ZAISIM products and/or services, research and development (e.g. analyse information related to the
shipment and services to improve our services).
2. Performing agreements.
This includes shipping services, tracking ZAISIM (PTY) LTD services, communication with individuals and
other parties regarding services, responding to requests for (further) information, dispute resolution and
preparing agreements (e.g. link the shipment tracking number to your account to enable you to follow
your shipment).
3. Relationship management and marketing for commercial activities.
In general, ZAISIM (PTY) LTD processes Personal Data as necessary for the development and
improvement of ZAISIM products and/or services, account management, client services and the
performance of (targeted) marketing activities in order to establish a relationship with a client and/or
maintaining as well as extending a relationship with a client, business partner or supplier and for
performing analyses with respect to Personal Data for statistical and scientific purposes (e.g. deliver
advertising, communications and content from us on our sites and those of third parties more specific to
your interests).
4. Business process execution, internal management and management reporting.
This includes addressing activities such as managing company assets, conducting internal audits and
investigations, finance and accounting, implementing business controls, provision of central processing
facilities for efficiency purposes, managing mergers, acquisitions and divestitures and Processing
Personal Data for management reporting and analysis (e.g. conduct investigations into shipping
accounts to detect fraud).
5. Safety and security.
Personal Data shall be included in the processing for activities such as those involving safety and
health, the protection of ZAISIM (PTY) LTD and customer, supplier or business partner assets and the
authentication of customer, supplier or business partner status and access rights (e.g. provide a safe and
secure services for online and offline transactions).
6. Protecting the vital interests of individuals.
This includes processing data when necessary to protect your vital interests or of other individuals (e.g.
for urgent medical reasons).
7. Compliance with legal obligations. This addresses the processing of Personal Data as necessary for
compliance with laws, regulations and sector specific guidelines to which ZAISIM is subject (e.g.
matching names of clients, suppliers and business partners against denied parties’ lists).
5. Who has access to your Personal Data?
As a rule, ZAISIM (PTY) LTD shares your Personal Data with third parties in the following circumstances:
• With its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary
for the purposes as listed above. If appropriate, ZAISIM (PTY) LTD will require third parties to conduct
activities in a manner consistent with ZAISIM (PTY) LTD policies and guidelines in relation to data
• With data processors, i.e. parties processing Personal Data on our behalf. In such cases, these third
parties only use your Personal Data for the purposes described above and only in accordance with our
instructions. ZAISIM (PTY) LTD will only use processors which provide sufficient guarantees to implement
appropriate technical and organizational measures and ensure the protection of the rights of data
• With its employees if and to the extent necessary for the performance of their tasks. In such a case,
access will be granted only if and to the extent necessary for the purposes described above and only if
the employee is bound by confidentiality.
• If and when required to do so by law, court order, or other legal process, for example, with law
enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in
connection with a corporate transaction, such as a divesture, merg
8. Where does ZAISIM (PTY) LTD store or transfer your Personal Data?
Due to the nature of our business and the services we provide to our clients, ZAISIM may need to
transfer your Personal Data to locations outside the country where you reside. In any case where we
transfer Personal Data, ZAISIM shall ensure that such a transfer is subject to appropriate safeguards. For
the European Economic Area, such transfers to third parties (outside South African Development
Community (SADC) Area) will be governed by a contract based on the model contractual clauses for data
transfers approved by the South African Commission or other appropriate safeguards.
For more detailed information about these safeguards, please contact
9. What rights can you exercise in relation to your Personal Data?
Based on the law applicable to the use of your Personal Data, you may have rights that you can
exercise in relation to your Personal Data. Note that in some cases we are not required to – fully –
comply with your request, as such rights may be conditional or because we have to balance your rights
against our rights and obligations to process your Personal Data and to protect the rights and freedoms
of others. A number of the rights you have in relation to your Personal Data, as applicable in the SADC
Area, are explained below;
Right of access.
You are entitled to a copy of the Personal Data we hold about you and to learn details about how we
use it. Your Personal Data will usually be provided to you digitally. We may require you to prove your
identity before providing the requested information.
Right to rectification.
We take reasonable steps to ensure that the information we hold about you is accurate and complete.
However, if you believe this is not the case, you have the right to request that any incomplete or
inaccurate Personal Data that we process about you is amended. Right to erasure you have the right to
ask us to erase your Personal Data, for example where the Personal Data we collected is no longer
necessary for the original purpose, where Personal Data has become obsolete or where you withdraw
your consent. However, this will need to be balanced against other factors. For example, we may not be
able comply with your request due to certain legal or regulatory obligations.
Right to restriction of processing.
You are entitled to ask us to (temporarily) stop using your Personal Data, for example where you think
that the Personal Data we hold about you may be inaccurate or where you think that we no longer need
to use your Personal Data. Right to data portability you may have the right to ask that we transfer
Personal Data that you have provided to us to a third party of your choice. This right can only be
exercised when you have provided the Personal Data to us, and when we are processing that data by
automated means on the basis of your consent or in order to perform our obligations under a contract
with you.
Right to object.
You have the right to object to processing which is based on our legitimate interests. In case of the
processing of Personal Data for marketing purposes, you have the right to object at any time. When you
ask us to stop using your Personal Data for marketing purposes, ZAISIM (PTY) LTD will immediately cease
to use your Personal Data. For other purposes based on our legitimate interests, we will no longer
process the Personal Data on that basis when you file an objection based on your grounds relating to
your particular situation, unless we have a compelling legitimate ground for the processing. Note,
however, that we may not be able to provide certain services or benefits if we are unable to process the
necessary Personal Data for that purpose.
Rights relating to automated decision-making.
You have the right not to be subjected to automated decision-making, including profiling, which
produces legal effect for you or has a similar significant effect. If you have been subject to an automated
decision and do not agree with the outcome, you can contact us using the details below and ask us to
review the decision.
Right to withdraw consent.
We may ask for your consent to process your Personal Data in specific cases. When we do this, you
have the right to withdraw your consent at any time. ZAISIM (PTY) LTD will stop the further processing
as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of
the processing before consent was withdrawn.
10. What if I have other questions or complaints?
Questions or complaints regarding the processing of your Personal Data can be directed to ZAISIM
(PTY) LTD by using the contact information as provided at the top of this Privacy Notice.
You also have the right to lodge a complaint with the competent (local) data protection authority in
the jurisdiction where you work, where you live or where an alleged infringement takes place. As a rule,
the lead supervisory authority for ZAISIM (PTY) LTD in the SADC or South African Development
Community is in South Africa, unless the alleged infringement is purely a local matter. A listing of the
SADC data protection Authorities can be found here.
11. Will there be updates to this Privacy Notice?
ZAISIM (PTY) LTD may update this Privacy Notice from time to time. If an amendment will have a
serious impact, ZAISIM will endeavor to actively inform you about such amendments. ZAISIM (PTY) LTD
will publish an up-to-date Privacy Notice on the Websites at all times indicating the latest amendment